Support

Find answers, resources, and support options to get the most from your AniTrackers system.

Getting Started

1. Purchase Products

Browse our shop and purchase tracking chips, stickers, or other supplies. Tracking functionality is provided through AniTrackers tracking chips. Your purchase includes access to the Ranch Console.

2. Access Ranch Console

After purchase, you'll receive instructions to access the Ranch Console. Create your account and begin setting up your operation.

3. Set Up Your Herd

Add animals to your herd, assign tracking chips, and begin logging treatments and health records. Configure geofences to support location monitoring.

4. Stay Compliant

Use the Ranch Console to organize documentation, generate reports, and maintain records that support regulatory and operational requirements.

Shipping & Returns

Troubleshooting

Find solutions to common issues below. Click on a question to expand the answer.

• Can't access the Ranch Console

  First, try these steps:

  • Check your internet connection
  • Clear your browser cache and cookies
  • Try a different browser
  • Make sure you're using the correct email address

  If you've forgotten your password, click "Forgot Password" on the login page to reset it.

  If issues persist, contact support with your email address and a description of the error message you're seeing.

• The checkout link isn't working

  Our shop uses Stripe Payment Links for secure checkout. If you're having trouble:

  • Make sure pop-ups aren't blocked in your browser
  • Disable ad blockers temporarily
  • Try using a different browser or incognito mode
  • Check your internet connection

  For persistent issues, please reach out to support and include a screenshot of any error message.

• Didn't receive a confirmation email after purchase

  Here's what to check:

  • Check your spam or promotions folder
  • Verify the email address used at checkout
  • Wait a few minutes — delivery can take 5–10 minutes

  If you still don't see a confirmation after 30 minutes, contact support with the email address you used. We can resend it or provide your order details.

• Need an invoice or receipt

  A receipt was included in your confirmation email. If you need a second copy or have questions about your order:

  • Check your email confirmation (including spam folder)
  • The receipt includes your order number, items, and total

  For invoices or custom receipt requests, contact support with your order number.

• How do I track my order?

  Once your order ships, you'll receive a tracking number via email. Use that number to monitor your shipment with the carrier.

  If you haven't received tracking information after 3 business days, let us know.

• Can I change or cancel my order?

  Orders are processed quickly. If you need to cancel or modify your order, contact support immediately with your order number. We may be able to help if it hasn't shipped yet.

  Once an order has shipped, you can refuse delivery or initiate a return using our standard return process (see Shipping & Returns above).